About the role
The team manages the Home Equity Line of Credit product and ensures a positive customer journey. The Customer Experience Manager leads a team of agents supporting borrowers through phone, email, and chat, and plays a strategic role in shaping customer interactions.
Our summary of the posting; the original is on the UPSTART careers page.
What the posting requires
- Required
- People management
- Home Lending
- Telephony systems
- Financial institution
- Workflows
- Mortgage company
- Reporting
- Leadership
- Motivate
- Preferred
- Customer experience strategy
- NMLS Licensed
- People leadership
- Servicing
- Customer facing teams
Preferred experience: 5+ yrs
These tags are our reading of the posting. They can miss something; the original posting is the reference.