About the role
The Enterprise Support team provides advanced technical assistance to major restaurant clients. The support expert handles complex issues across various products, managing inquiries through phone, chat, and email to ensure timely resolution.
Our summary of the posting; the original is on the Toast careers page.
What the posting requires
- Required
- Product knowledge
- Technical skills
- Problem solving
- Escalation
- Troubleshooting
- Triage
- De-escalation
- Slack
- Documentation
- Preferred
- POS hardware
- Schedule flexibility
- B2B support
These tags are our reading of the posting. They can miss something; the original posting is the reference.