About the role
The Customer Care team ensures that all customers receive fast, high-quality support. This role designs and manages the people, processes, systems, and data for customer support operations. The individual evaluates and implements AI across support workflows, manages workforce planning, and oversees quality measurement and customer feedback programs.
Our summary of the posting; the original is on the Toast careers page.
What the posting requires
- Required
- Quantitative skills
- Support data
- Modeling
- Workforce management
- Analytical skills
- CX data
- Capacity planning
- BI tools
- Cost-to-serve
- Preferred
- MBA
These tags are our reading of the posting. They can miss something; the original posting is the reference.