About the role
The Enterprise Support team provides advanced technical assistance to Toast's largest clients. The support expert troubleshoots complex issues across various products and systems, managing multiple communication channels. This role involves diagnosing and resolving technical problems, communicating solutions to different audiences, and ensuring customer issues are resolved efficiently.
Our summary of the posting; the original is on the Toast careers page.
What the posting requires
- Required
- Product knowledge
- Technical skills
- Problem solving
- Escalation
- Troubleshooting
- Triage
- De-escalation
- Collaboration
- Slack
- Preferred
- POS hardware
- Schedule flexibility
- B2B support
These tags are our reading of the posting. They can miss something; the original posting is the reference.