About the role
The Service Operations team manages outsourced and scaled delivery models for customer service. The Senior Program Manager defines and governs the strategy for these external partnerships, focusing on performance and operational efficiency. This role involves making key decisions about vendor relationships and scaling capacity to meet business needs.
Our summary of the posting; the original is on the Thumbtack careers page.
What the posting requires
- Required
- Jira
- Agile
- Make-or-buy
- Repeatability
- Commercial management
- Governance
- Portfolio management
- Measurement framework
- AI
- Preferred
- PMP
- PgMP
These tags are our reading of the posting. They can miss something; the original posting is the reference.