About the role
The Service Engineering team acts as a technical escalation point for customer support, resolving complex product issues. Service Engineers manage field dispatches, coordinate with installers and homeowners, and bridge communication between support and engineering teams to drive challenging issues to resolution.
Our summary of the posting; the original is on the Span careers page.
What the posting requires
- Required
- Ticketing tool
- Networking issues
- Linux
- SQL
- Zendesk
- IoT devices
- Command line interfaces
- JIRA
- Salesforce
- Preferred
- Technical troubleshooting
- Networking equipment
- Databases
- Software
- Connected devices
- Hardware
These tags are our reading of the posting. They can miss something; the original posting is the reference.