About the role
The customer support technology team oversees systems that enable global support operations and self-service. This role involves daily administration and growth of the Service Cloud platform, partnering with engineering and product groups on improvements and connections.
Our summary of the posting; the original is on the Roku careers page.
What the posting requires
- Required
- Salesforce Administrator
- Salesforce Service Cloud
- User management
- Configuration
- Automation
- Reporting
- Integrations
- Requirements
- Platform improvements
- Preferred
- APIs
- Amazon Connect
- MCP
- Telephony
- Security model
- CTI
These tags are our reading of the posting. They can miss something; the original posting is the reference.