About the role
The Support Operations team enables Roblox's customer service operations. The Senior Product Support Manager acts as a subject matter expert, creating and improving support experiences through various channels. This role influences product roadmaps by providing customer insights and operationalizing recommendations.
Our summary of the posting; the original is on the Roblox careers page.
What the posting requires
- Required
- US work authorization
- Program management
- Project leadership
- Bachelor's degree
- Business
- Operations
- Operations management
- Process development
- Data-driven decision making
- Preferred
- Business process development
- Metrics
- Customer insights
- Knowledge management
- Project management
- Product launch
These tags are our reading of the posting. They can miss something; the original posting is the reference.