Senior Manager, Travel Services
Enterprise SaaS · 71 postings open
- Location: Remote (US)
- Pay: Pay not stated
- Experience: 5+ yrs
- Posted: Posted
About the role
The team provides 24x7 customer support for travel services. The manager leads support teams, develops operational processes, and ensures high customer satisfaction. This involves coaching staff, managing escalations, and analyzing performance data to improve service quality and efficiency.
Our summary of the posting; the original is on the Navan careers page.
What the posting requires
- Required
- Process development
- Process improvement
- Customer Satisfaction
- Performance management
- Escalation management
- Knowledge Base management
- ACD
- Performance reporting
- Root cause analysis
- Preferred
- NDC
- TMC
- New Distribution Capability
- Travel Management Company
- Bachelor's degree
- Sabre
These tags are our reading of the posting. They can miss something; the original posting is the reference.
Do you qualify?
Each requirement checked against your resume, in about a minute. No account. Your resume is deleted when the verdict appears.