About the role
The team manages the customer support service delivery ecosystem. The program manager evaluates where work should be handled, focusing initially on optimizing the BPO partnership. This role involves building business cases for changes and leading transitions across various support models.
Our summary of the posting; the original is on the Mercury careers page.
What the posting requires
- Required
- Analytical rigor
- Commercial mindset
- Data analysis
- Business cases
- BPO
- Transitions
- Workforce planning
- Forecasting
- Training
- Preferred
- SQL
- Google Sheets
- Business intelligence
- Fintech
- Financial services
- Regulated environment
These tags are our reading of the posting. They can miss something; the original posting is the reference.