About the role
The Customer Experience team supports Instacart's users by resolving issues and improving their journey. The specialist handles customer contacts via phone, chat, and email, investigating problems and documenting cases. They also identify process gaps and suggest improvements to leadership.
Our summary of the posting; the original is on the Instacart careers page.
What the posting requires
- Required
- French
- Phone
- Workflows
- Investigate
- Technical proficiency
- Schedule flexibility
- AI-assisted tools
- Chat
- Judgment
- Preferred
- Contact center tools
- Salesforce
- Genesys
- Ujet
- Zendesk
- Contact center
These tags are our reading of the posting. They can miss something; the original posting is the reference.