About the role
The team manages the systems that ensure customer experience quality. The role involves designing quality frameworks, enabling AI deflection, owning the knowledge base, and overseeing agent training to support company growth.
Our summary of the posting; the original is on the Imprint careers page.
What the posting requires
- Required
- AI
- Salesforce
- Maestro QA
- Data analysis
- QA framework
- Training programs
- Looker
- Zendesk Guide CMS
- AI deflection
- Preferred
- LMS
- Learning programs
- Fintech
- Payments
- Regulated environments
- Customer education
These tags are our reading of the posting. They can miss something; the original posting is the reference.