About the role
The team supports iCapital's annuities eApplication platform. The analyst provides front-line technical assistance to clients, resolving inquiries and system issues. This involves troubleshooting, escalating critical problems, and contributing to process improvements.
Our summary of the posting; the original is on the iCapital careers page.
What the posting requires
- Required
- Ticketing system
- User documentation
- Support
- Technology industry
- End user support
- Software
- SaaS
- Preferred
- Jira
- Confluence
- SharePoint
- Insurance industry
These tags are our reading of the posting. They can miss something; the original posting is the reference.