About the role
The Customer Experience team provides global support across multiple regions. The Global CX Workforce Manager builds and oversees the workforce planning function for this team. This role involves forecasting demand, creating staffing plans, and developing schedules to ensure service quality and efficient capacity deployment.
Our summary of the posting; the original is on the Harvey careers page.
What the posting requires
- Required
- Analytical skills
- Executive communication
- Spreadsheets
- Strategic thinking
- Reporting tools
- Recommendations
- Workforce data
- Workforce management
- Workforce planning
- Preferred
- SQL
- BI tools
- Zendesk
- Workforce management platforms
- Enterprise
- SaaS
These tags are our reading of the posting. They can miss something; the original posting is the reference.