About the role
The Operations & Strategy team manages the systems that support Figma's customer operations. The Business Systems Analyst maintains and improves these systems, focusing on Zendesk and Decagon. This role involves implementing changes to enhance both customer and support specialist experiences.
Our summary of the posting; the original is on the Figma careers page.
What the posting requires
- Required
- Zendesk workflows
- Decagon
- Routing
- Zendesk integration
- Automations
- Business rules
- Queue architecture
- Channel configuration
- Zendesk administrator
- Preferred
- Skills-based routing
- Zendesk Copilot
- Sprinklr
- APIs
- SQL
- Intelligent routing
These tags are our reading of the posting. They can miss something; the original posting is the reference.