About the role
The team manages customer support operations and incident response for a biotech R&D platform. The leader recruits, coaches, and develops a regional support team, while also driving AI adoption and improving operational efficiency.
Our summary of the posting; the original is on the Benchling careers page.
What the posting requires
- Required
- Support tooling
- Salesforce
- Crisis communication
- Technical communication
- Written skills
- AI fluency
- Incident tooling
- Zendesk
- Customer-facing communication
- Preferred
- Bachelor's degree
- Life sciences
- Biology
- Microbiology
- Genetics
- Biotechnology
These tags are our reading of the posting. They can miss something; the original posting is the reference.