About the role
The customer support team ensures clients receive critical assistance for the company's marketing platform. This role oversees the support organization's strategy, operations, and budget. The director defines service commitments, manages global teams, and sets the quality standards for customer interactions.
Our summary of the posting; the original is on the Attentive careers page.
What the posting requires
- Required
- B2B SaaS support
- Managing managers
- Support budget
- Scope management
- Data heavy product support
- AI deployment
- Technical operations leadership
- CX organization
- Leadership development
- Capacity modeling
- Preferred
- Zendesk
- Assembled
- Looker
- Martech
- Ecommerce
- Analytics
These tags are our reading of the posting. They can miss something; the original posting is the reference.