About the role
The Customer Success team partners with clients to ensure they gain value from the AlphaSense platform. This role serves as the primary contact for a portfolio of corporate clients, managing relationships, addressing inquiries, and facilitating renewals. The individual also collaborates with sales to identify expansion opportunities and gathers client feedback for internal teams.
Our summary of the posting; the original is on the AlphaSense careers page.
What the posting requires
- Required
- Account management
- SaaS
- Client engagement
- Renewal
- Relationship management
- Client relationship
- Retention
- Expansion
- Fortune 1000
- Preferred
- Industry knowledge
These tags are our reading of the posting. They can miss something; the original posting is the reference.