About the role
The Customer Care team modernizes its support platform and implements AI-driven tools. The analyst reviews AI interactions, analyzes case trends to identify self-service opportunities, and helps create support content. They also clean and label data for case routing and assist in validating data during system migration.
Our summary of the posting; the original is on the Veeam Software careers page.
What the posting requires
- Required
- Windows
- Microsoft Office
- MS-Excel
- Bachelor's degree
- Graduate student
- Communication skills
- Learning
- Data analysis
- Independent work
- Self starter
- Preferred
- Writing
- Data cleaning
- Data mapping
- Reports
- Case outcomes
- Trends
These tags are our reading of the posting. They can miss something; the original posting is the reference.