About the role
The Borrower Success team supports customers with their Upstart experience. The Associate resolves borrower inquiries across multiple channels, investigates issues, and applies established policies. They also contribute insights to improve borrower support processes.
Our summary of the posting; the original is on the UPSTART careers page.
What the posting requires
- Required
- Customer support
- Customer communication
- Research
- Documentation
- Customer inquiries
- Written communication
- Information retrieval
- Case management
- Verbal communication
- Problem solving
- Preferred
- Case management tools
- Generative AI
- CRM
- AI tools
- Chat tools
- Information validation
These tags are our reading of the posting. They can miss something; the original posting is the reference.