About the role
The Lending Operations Quality Control team safeguards customers and processes within the lending lifecycle. This role leads a team to build and execute a quality control program, overseeing frontline reviews and partnering with other departments to identify risks and improve operations.
Our summary of the posting; the original is on the UPSTART careers page.
What the posting requires
- Required
- Quality reviews
- Reporting
- AI testing
- Performance metrics
- Automation
- Collaboration
- Consumer lending operations
- Quality control management
- Call monitoring
- Preferred
- AI quality assurance
- Speech analytics
- Automated compliance monitoring
- UDAAP
- TILA
- ECOA
These tags are our reading of the posting. They can miss something; the original posting is the reference.