About the role
The Member Experience team supports individuals using Thatch's healthcare platform. The specialist acts as a main point of contact, educating members on benefits, resolving issues, and identifying areas for improvement. This role involves collaborating with other departments to enhance the overall member experience and streamline support processes.
Our summary of the posting; the original is on the Thatch careers page.
What the posting requires
- Required
- Frontline support
- SLAs
- End-to-end support
- Issue identification
- Process improvement
- Employer Support
- Email support
- Success metrics
- Cross-functional teams
- Preferred
- Customer-facing resources
- Help articles
- Videos
- Templates
- Health insurance
- ICHRA
These tags are our reading of the posting. They can miss something; the original posting is the reference.