About the role
The team supports members using Thatch's healthcare platform. The specialist acts as a point of contact, educating members on benefits and resolving complex issues. They also identify patterns, escalate problems, and contribute to improving support systems and workflows.
Our summary of the posting; the original is on the Thatch careers page.
What the posting requires
- Required
- Frontline support
- SLAs
- End-to-end support
- Issue identification
- Process improvement
- Employer Support
- Success metrics
- Root cause analysis
- Preferred
- Customer-facing resources
- Health insurance
- ICHRA
- Financial products
- Compliance products
- Customer feedback
These tags are our reading of the posting. They can miss something; the original posting is the reference.