About the role
The Customer Protection Team investigates potential fraud on customer accounts. The investigator handles customer calls, uses investigative tools to determine if fraud occurred, and analyzes data to spot new fraud patterns. This role involves gathering information from customers and documenting findings.
Our summary of the posting; the original is on the Robinhood careers page.
What the posting requires
- Required
- Analytical skills
- Account Takeovers
- Identity Theft
- Money Mule
- Money Movement Fraud
- Fraud investigations
- Cross-functional teams
- Engineering
- Legal
- Preferred
- Investigative techniques
- Critical thinking
- Documentation
- Information gathering
- Customer communication
- Internal procedures
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