What the posting requires
- Required
- Case management
- Lightning Service Console
- Entitlements
- Flow builder
- User management
- Sandbox refresh
- Reporting
- Omni-Channel
- Knowledge base
- Preferred
- CTI
- Einstein for Service
- Telephony integration
- Bots
- Salesforce Voice
- Case classification
These tags are our reading of the posting. They can miss something; the original posting is the reference.