About the role
The customer experience team resolves issues for patients and providers, aiming to build trust and strengthen relationships. This role leads the entire customer experience operation, including agent success, care, programs, and systems. The director is responsible for setting support standards, managing teams, and integrating AI to improve service delivery.
Our summary of the posting; the original is on the Headway careers page.
What the posting requires
- Required
- Cost
- Demand forecasting
- CX
- AI
- Workflows
- R&D
- Service levels
- Capacity planning
- Tooling
- Preferred
- Healthcare
- Insurance
- Complex interactions
These tags are our reading of the posting. They can miss something; the original posting is the reference.