About the role
The Customer Experience team works to make affordable mental health care accessible. This role manages outsourced partners who connect people with mental health services. The person in this position oversees daily partner performance, ensures quality, and works to improve patient appointment conversion rates.
Our summary of the posting; the original is on the Headway careers page.
What the posting requires
- Required
- Internet
- Work space
- Preferred
- Analytical skills
- Data analysis
- Contact center
- BPO
- Operations improvement
Preferred experience: 4+ yrs
These tags are our reading of the posting. They can miss something; the original posting is the reference.