About the role
The global support team assists customers with AI-powered tools. The Technical CX Specialist handles initial customer inquiries, resolving problems with AI performance, app use, and system connections. This position requires managing several tasks simultaneously and recording customer feedback for service enhancements.
Our summary of the posting; the original is on the Harvey careers page.
What the posting requires
- Required
- API
- CRM
- Customer support tools
- Technical support
- Enterprise
- AI
- Empathy
- Problem solving
- Organization
- Preferred
- Intercom
- AI output
- Documentation
- Cross-functional collaboration
- Product updates
- Knowledge base
These tags are our reading of the posting. They can miss something; the original posting is the reference.