About the role
The team provides customer support for legal and professional services professionals. The manager oversees daily support operations for a specific region, focusing on performance metrics and team development. This role involves handling escalations, driving process improvements, and collaborating with other departments to enhance the customer experience.
Our summary of the posting; the original is on the Harvey careers page.
What the posting requires
- Required
- Metrics
- Reporting
- Troubleshooting
- Process improvement
- AI tools
- Zendesk
- FRT
- Data analysis
- API
- Preferred
- Salesforce
- Omni
- Snowflake
These tags are our reading of the posting. They can miss something; the original posting is the reference.