About the role
The team provides customer support for Harvey's AI platform. The specialist handles initial non-technical inquiries, ensuring timely and accurate responses. This role involves managing ticket volume, routing issues appropriately, and contributing to knowledge base improvements.
Our summary of the posting; the original is on the Harvey careers page.
What the posting requires
- Required
- Customer support platforms
- AI tools
- Zendesk
- ChatGPT
- Salesforce
- Claude
- Gemini
- Customer support
- SaaS
- Preferred
- Playbooks
- Knowledge base
- Macros
- Documentation
- Product knowledge
- Collaboration
These tags are our reading of the posting. They can miss something; the original posting is the reference.