About the role
The Customer Experience team supports internal staff and external clients. The CX Specialist handles initial non-technical questions, managing incoming requests to ensure prompt and correct resolutions. This position requires good judgment in directing issues and contributing to support documentation.
Our summary of the posting; the original is on the Harvey careers page.
What the posting requires
- Required
- Customer support platforms
- AI tools
- Zendesk
- ChatGPT
- Salesforce
- Claude
- Gemini
- Product knowledge
- Customer support
- Preferred
Nothing listed as preferred.
These tags are our reading of the posting. They can miss something; the original posting is the reference.