About the role
The Community & Executive Escalations team protects Anthropic's reputation by managing high-stakes user issues that surface on social media. The Social Escalations Manager monitors public conversations, triages emerging problems, and handles social escalations from start to finish. This role involves creating real-time reports with actionable recommendations to resolve issues and minimize reputational risk.
Our summary of the posting; the original is on the Anthropic careers page.
What the posting requires
- Required
- Social listening tools
- Query writing
- Alert design
- API pipelines
- Report building
- Social landscape
- Bachelor's degree
- Relevant field
- Social analytics
- Preferred
Nothing listed as preferred.
These tags are our reading of the posting. They can miss something; the original posting is the reference.