About the role
The Community Support team provides assistance to Airbnb's global user base. The Program Manager drives strategic initiatives by collaborating with various departments, including product, engineering, and policy. This role involves planning, executing, and launching programs to improve the support experience for hosts and guests.
Our summary of the posting; the original is on the Airbnb careers page.
What the posting requires
- Required
- Project plans
- Presentations
- Business cases
- Storytelling
- Measurable impact
- Executives
- Technology use cases
- Customer service
- Contact centers
- Preferred
- Contact center
These tags are our reading of the posting. They can miss something; the original posting is the reference.