About the role
The Waymo Rider Support team manages knowledge and training for support agents. This role analyzes training data to identify gaps and improve agent proficiency. The manager also refines training tools and validates agent readiness for operational tasks.
Our summary of the posting; the original is on the Waymo careers page.
What the posting requires
- Required
- Complex vendor operations
- Analyze data sets
- Training
- Trends
- Effectiveness
- Agent knowledge acquisition
- Consistency
- Bachelor of Science
- Bachelor of Arts
- Preferred
- AV industry
- Transportation industry
- Support
These tags are our reading of the posting. They can miss something; the original posting is the reference.