About the role
The Customer Experience team supports applicants through the borrowing process using phone, email, and chat. The Lead Operations Associate analyzes operational data, investigates issues, and builds tools to improve team efficiency and service levels. This role also involves providing guidance to peers and collaborating with other departments to enhance the applicant experience.
Our summary of the posting; the original is on the UPSTART careers page.
What the posting requires
- Required
- Customer support
- Operational data
- Peer development
- Root cause analysis
- Office work
- Work schedule
- Operational issues
- Workforce data
- Training
- Operational improvements
- Preferred
- Workforce management platforms
- AI tools
- Routing systems
- Prompt workflows
- Operational dashboards
- Automation
These tags are our reading of the posting. They can miss something; the original posting is the reference.