About the role
The Customer Experience team supports applicants through the loan application process. The Senior Customer Contact Specialist handles applicant inquiries via chat and phone, investigating complex issues and escalating when necessary. This role also involves providing subject matter expertise to vendor teams and contributing to the improvement of support tools.
Our summary of the posting; the original is on the UPSTART careers page.
What the posting requires
- Required
- Customer issues
- Investigate problems
- Root cause analysis
- Manage priorities
- Learn new products
- Financial services
- Workflows
- Pattern recognition
- Issue management
- Learn policies
- Preferred
- AI testing
- AI feedback
- AI product improvement
- Customer support
- Performance focused environment
- AI tools
These tags are our reading of the posting. They can miss something; the original posting is the reference.