About the role
The Complaints team manages consumer complaints for Upstart's lending products. The Senior Operations Manager leads a team that handles complaint intake, investigation, and resolution, while also improving complaint management processes and ensuring regulatory compliance.
Our summary of the posting; the original is on the UPSTART careers page.
What the posting requires
- Required
- Regulatory complaint response
- Banking
- Consumer lending
- People management
- Complaint investigation
- Complaint operations performance
- Banking operations
- Complaints operations
- Complaint resolution
- Preferred
- Operating models
- Complaint data analysis
- Workflows
- Trend analysis
- Controls
- Root cause analysis
These tags are our reading of the posting. They can miss something; the original posting is the reference.