About the role
The Wirecutter Store is an e-commerce site that sells recommended products. The Senior Customer Service Agent handles customer inquiries via email and chat. This role resolves issues related to orders, products, and returns, and collaborates with the team to improve support operations.
Our summary of the posting; the original is on the The New York Times careers page.
What the posting requires
- Required
- Live chat
- Shopify
- AI chat
- Speed
- Gorgias
- Loop Returns
- Customer service
- Retail
- Senior
- Preferred
- Drop-ship
These tags are our reading of the posting. They can miss something; the original posting is the reference.