About the role
The team builds and maintains Suno's customer support operations. The Director of Customer Support defines and manages service level agreements, oversees the support budget, and ensures users receive high-quality assistance. This role involves leading a support team and collaborating with other departments to resolve customer issues.
Our summary of the posting; the original is on the Suno careers page.
What the posting requires
- Required
- US work authorization
- AI support tools
- Chatbots
- Copilots
- Consumer technology
- Support leadership
- Team management
- Multi-channel support
- P&L management
- Preferred
- LLM
- Prompt design
- Workflow automation
- Trust & Safety
- Music industry
- Billing support
These tags are our reading of the posting. They can miss something; the original posting is the reference.