About the role
The support team enables Skydio's commercial customers to maximize their drone investments. The technical support specialist assists customers with product features, troubleshoots hardware and software issues, and recommends best practices for drone operation.
Our summary of the posting; the original is on the Skydio careers page.
What the posting requires
- Required
- Technical troubleshooting
- Problem-solving
- Triage
- Multi-channel communication
- CRM technology
- Escalation workflows
- Phone support
- Chat support
- Email support
- Preferred
- Zendesk
- Salesforce Service Cloud
- Customer success
- Retention
- Renewal
These tags are our reading of the posting. They can miss something; the original posting is the reference.