About the role
The Customer Success team ensures clients adopt Samsara's platform and achieve value. This manager leads a team focused on a high-volume customer portfolio, driving renewals by improving team effectiveness through programs, automation, and coaching. The role involves building engagement models and setting standards for scale customer success.
Our summary of the posting; the original is on the Samsara careers page.
What the posting requires
- Required
- Analytical skills
- Data analysis
- Prioritization
- Segmentation
- Performance management
- Customer Success
- People management
- Scale CS model
- Retention
- Preferred
- AI
- Gainsight
- Customer success workflows
- Customer success platforms
- Team productivity
- SaaS
These tags are our reading of the posting. They can miss something; the original posting is the reference.