About the role
The CX team at Polymarket manages the experience for a global user base. The technical program manager owns the customer experience technology stack, including ticketing, CRM, and AI automation. This role involves setting the technology roadmap, writing specifications, and managing vendor relationships to improve operational efficiency.
Our summary of the posting; the original is on the Polymarket careers page.
What the posting requires
- Required
- Zendesk
- APIs
- Salesforce Service Cloud
- Webhooks
- Intercom
- Integrations
- Configuration
- CX systems
- AI agents
- Preferred
- LLM
- Evaluation frameworks
- QA
- AI
- Fintech
- Crypto
These tags are our reading of the posting. They can miss something; the original posting is the reference.