About the role
The Customer Experience team builds and maintains the systems that ensure consistent quality and accurate knowledge for support agents. This role defines the quality bar, manages the knowledge base for human and AI agents, and develops training programs to onboard new staff quickly.
Our summary of the posting; the original is on the Polymarket careers page.
What the posting requires
- Required
- Help center
- QA platforms
- LMS
- Help center CMS
- QA scores
- Ramp time
- Deflection rates
- CSAT
- Training materials
- Preferred
- AI assisted QA
- Compliance review
- Agentic QA
- Fintech
- Crypto
- Regulated support
These tags are our reading of the posting. They can miss something; the original posting is the reference.