About the role
The Collections & Recoveries team helps customers get their accounts back on track. The Operations Coordinator speaks with customers about their financial circumstances and works to establish manageable payment plans. This role involves following scripts, documenting interactions, and meeting performance targets.
Our summary of the posting; the original is on the Mission Lane careers page.
What the posting requires
- Required
- Remote work
- Internet
- Customer interaction
- Scripts
- Record keeping
- Targets
- Escalation
- Teamwork
- Collaboration Room AI
- Preferred
- Contact center technology
- Call center metrics
- Bilingual
- Mac OS
- Dialers
- English
These tags are our reading of the posting. They can miss something; the original posting is the reference.