About the role
The team builds and maintains the systems, workflows, and AI capabilities that power customer support. The individual in this role configures AI platforms and Zendesk, designs and implements process improvements, and tests new technologies to enhance customer and agent experiences.
Our summary of the posting; the original is on the Justworks careers page.
What the posting requires
- Required
- AI
- Zendesk
- Workflows
- Automation
- Data analysis
- Customer support
- Decagon
- Intents
- Administration
- Triggers
- Preferred
- Salesforce Service Cloud
- CRM
- Migration
- Customer service
- Complex environment
- Problem solving
These tags are our reading of the posting. They can miss something; the original posting is the reference.