About the role
The Customer Experience team provides support to Instacart's users. The specialist handles customer inquiries via phone, chat, and email, resolving issues and documenting interactions. This role involves investigating problems, following procedures, and identifying areas for process improvement.
Our summary of the posting; the original is on the Instacart careers page.
What the posting requires
- Required
- Spanish
- Phone
- Documentation
- Workflows
- Investigate issues
- Account details
- Judgments
- Technical proficiency
- Schedule flexibility
- Preferred
- CRM
- Trends
- Best practices
- Salesforce
- Issues
- Genesys
These tags are our reading of the posting. They can miss something; the original posting is the reference.