About the role
The team develops customer loyalty programs for brands. The Director, Strategic Customer Relations is responsible for establishing and growing the functions that handle customer complaints, administrative tasks, credit inquiries, and online community engagement. This position focuses on developing systematic procedures, utilizing technology, and overseeing both internal staff and external partners.
Our summary of the posting; the original is on the Imprint careers page.
What the posting requires
- Required
- Ticketing systems
- Data integration
- Analytics platforms
- Escalations
- Outsourced teams
- AI
- Back office
- BPO
- Operations
- Customer relations
- Preferred
- Fintech
- Payments
- Financial services
- Startup
- Social media support
- High-growth
These tags are our reading of the posting. They can miss something; the original posting is the reference.