About the role
The team builds and maintains the NodeZero platform for cybersecurity assessments. This role leads customer support programs, focusing on process optimization and automation to improve customer experiences and reduce costs. The position also drives product supportability by bridging communication between support, product, and engineering teams.
Our summary of the posting; the original is on the Horizon3.ai careers page.
What the posting requires
- Required
- Salesforce Service Cloud
- Jira
- Bachelor's degree
- Business
- Computer Science
- Engineering
- Customer support
- Support tools
- Product Management
- Preferred
- Zendesk
- Tableau
- Looker
- AI
- Power BI
- SQL
These tags are our reading of the posting. They can miss something; the original posting is the reference.