About the role
The team manages customer relationships and digital engagement strategies for mid-market clients. The manager coaches a team of customer success professionals, builds scalable digital programs, and uses data to personalize customer interactions. This role focuses on improving customer adoption, retention, and overall experience through structured processes and AI-enabled workflows.
Our summary of the posting; the original is on the Handshake careers page.
What the posting requires
- Required
- AI
- Workflows
- Implementation
- Customer Success
- Leadership
- People leadership
- Scaled
- Tech-touch
- Digital
- Preferred
- HR
- Recruiting technology
- Account Management
- Sales
- Renewals
- Retention
These tags are our reading of the posting. They can miss something; the original posting is the reference.