About the role
The team builds and supports AI hardware. The RMA & Repair Lead manages the entire returns and repair process for this hardware, from customer issue reporting through diagnosis and repair. This role involves developing repair strategies, creating repair processes, and analyzing failure data to improve product reliability.
Our summary of the posting; the original is on the Etched careers page.
What the posting requires
- Required
- Hardware debug
- System troubleshooting
- Failure analysis
- Root cause
- Corrective action
- Repair operations
- Repair operation
- NPI
- RMA
- Preferred
- PLM
- Data analytics
- ERP
- Failure rate analysis
- Returns tracking
- FMEA
These tags are our reading of the posting. They can miss something; the original posting is the reference.